Our Assurance

  • We will learn from each and every complaint, to help you and future service users.
  • All comments and complaints will be taken seriously, investigated thoroughly and confidentially, and resolved as quickly as possible.
  • We will be open and honest and promote the duty of candour.
  • Apologies will be given when appropriate.
  • Staff will be able to use the Whistleblowing policy if they have any anxieties about the practice demonstrated by colleagues.