FAQ’s

Frequently Asked Questions

How do I arrange home care for myself or a family member?

Our ExcelCare24 office staff will be happy to talk through your requirements with you over the phone and then arrange a free no-obligation assessment which will normally be carried out in your home. We suggest that at this time you involve any family members you wish, who may have some questions of their own.

Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date.

Are your home care staff trained?

All our staff are trained to the national minimum standards required by the local regulatory bodies. Over and above these, staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs.

Are your home care staff insured?

Yes, all our staff are fully insured for both personal and public liability.

Are you registered to provide home care services?

We are registered independently and are inspected by the relevant regulatory bodies of the Care Quality Commission (CQC).

Do you provide home care in my area?

Please visit our ‘Contact Us’ section for the locations of all ExcelCare24 across the UK and for details of the services they provide. We provide home care in the form of Live In Carers across the UK.

Will I get the same carer on each visit?

Continuity is extremely important to us and to our service users and our carers are allocated to individuals to ensure continuity is maintained at all times.

What sort of services do you provide?

For details of the services provided by each of our Offices please visit their ‘Our Services’ page under their individual entry in ‘Regional Offices’. However, typical home care services will include:

  • Personal and social care
  • Housework and meal preparation
  • Bathing service
  • Night sitter/sleep-ins
  • Rehabilitation and home from hospital
  • Care at home (palliative care)
  • Alzheimer and dementia support
  • Holiday packages
  • Domestic services, such as laundry or shopping
  • Companionship
  • Prompting medication

What are your fees like?

You can access services using your personal budget or other form of direct payment, by paying with private funds, or with funding directly from your local authority. Fees are dependent on care needs and are usually in line with direct payments. Please call our friendly staff and they will be able to arrange an assessment which includes a discussion of fees.