Welcome To ExcelCare24
Supporting Children & Young People To Thrive
ExcelCare24 provides safe, nurturing residential care across our children’s homes, helping young people feel understood, build trust and grow in confidence.
Learning. Listening. Growing together.
Understanding today.
Building brighter futures.
At ExcelCare24, we provide safe, structured and nurturing homes for children and young people who have experienced early life trauma, neglect and family disruption. Our two open homes are Oxenhope House and Astlethorpe Haven, with care shaped around each young person’s individual needs.
We understand that behaviour is often shaped by a young person’s experiences, feelings and unmet needs. Our team takes time to look beyond the behaviour, building trusting relationships and creating an environment where each young person feels heard, respected and valued.
Through individualised, trauma-informed care, we work alongside young people, their families and professionals to support stability, resilience and personal growth.
Understanding needs.
Providing the right support.
We support children and young people with emotional and behavioural difficulties whose experiences and needs may include:
- Emotional and behavioural difficulties (EBD)
- Attachment and relationship difficulties
- Child sexual exploitation (CSE)
- County lines involvement
- Complex or distressed behaviours
- Early life trauma and neglect
- Family breakdown or disruption
- Child criminal exploitation (CCE)
- Substance misuse
- Mental health needs we can support within the home
Every referral is considered individually. We assess which of our homes can meet the young person’s needs safely, taking account of those already living there.
Our Support
Our support brings together a nurturing environment, individual care and opportunities for young people to develop.
Our nurturing homes
Oxenhope House and Astlethorpe Haven are our two open children’s homes. We bring together a welcoming environment, consistent care and supportive routines. Explore our homes and see inside Oxenhope House in our photo gallery.
Tailored Support
Each young person’s support is shaped around their needs, experiences, wishes and aspirations. Our trauma-informed approach draws on PACE principles, helping staff build trusting relationships and respond with patience, curiosity and empathy.
Supporting positive futures
We support young people with education, health, relationships and everyday living skills. By encouraging their interests, listening to their ambitions and celebrating progress, we help them build confidence and take steps towards greater independence.
Space for connection. Time to be yourself.
Thoughtful Support.
Meaningful relationships.
Every young person deserves to feel safe, valued and hopeful about their future.
At ExcelCare24, we bring together homely residential settings, a trauma-informed approach and a commitment to listening. Across our homes, care is grounded in understanding each young person and working together to help them develop at their own pace.
Care shaped around the individual
Every young person is different. Individual care plans reflect their needs, strengths, identity and wishes, and develop as those needs change.
PACE-informed relationships
Playfulness, Acceptance, Curiosity and Empathy guide how we connect with young people, helping to build trust and emotional safety.
Understanding beyond behaviour
We recognise the effects of trauma and disrupted relationships. Our focus is on understanding what a young person is communicating and responding with calm, consistent support.
Working together
We work with families, placing authorities, schools and other professionals, where appropriate, to coordinate support around each young person.
Young people have a voice
Key work sessions, house meetings and care reviews give young people opportunities to shape daily life and the decisions that affect them.
A considered start
Every placement follows individual assessment and careful matching. Planned admissions help us prepare for the young person while considering those already living in the home.
Let’s talk about a planned placement.
Contact our team to discuss a young person’s needs, the most suitable home and the next steps. We can explain each home’s admissions arrangements and current availability.