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About Us
Nurturing homes, individualised care and relationships that help young people feel safe, valued and understood.
Who We Are
ExcelCare24 provides residential care for children and young people across our homes. Oxenhope House and Astlethorpe Haven are currently open, offering homely settings with support centred on each young person’s needs.
Many young people who come to us have experienced early life trauma, neglect, family breakdown or disrupted relationships. We take time to understand those experiences and the needs behind behaviour, building care around each young person as an individual.
Our trauma-informed approach draws on PACE: Playfulness, Acceptance, Curiosity and Empathy. We work alongside young people, families and professionals to support stability, confidence and personal growth.
Illustrative photography.
Our Mission
To provide caring, safe and welcoming homes where each young person is listened to, supported as an individual and helped to develop through patient, consistent relationships.
Our Vision
For young people to experience a strong sense of belonging, build confidence in themselves and develop the skills and relationships that support a positive future.
Our Values
These values guide everyday care, our relationships with young people and the way we work with families and professionals.
Integrity
We communicate honestly, follow through on our responsibilities and make time to reflect on how our care can improve.
Compassion
We respond with patience and empathy, recognising how a young person’s experiences can influence their feelings and behaviour.
Respect
We value each young person’s identity, culture, beliefs, privacy and wishes. Their voice matters in decisions about their care.
Excellence
We support learning, supervision and reflective practice, using feedback to improve the care we provide.
Collaboration
We work with young people, families, placing authorities, schools and other professionals to coordinate support around the individual.
Our Leadership
A team focused on consistent care, thoughtful practice and the needs of each young person.
Bridget Nyoni
Bridget brings experience in social care, child protection and supporting young people at risk of exploitation. She leads the day-to-day running of the home and supports the staff team through supervision and reflective practice.
Sharon Francis
Sharon brings experience across social care, safeguarding and professional networks. She values collaborative working and keeping children’s wishes and feelings central to care planning and progress.
Make An Enquiry
Talk to our team about a young person’s needs and which of our homes could offer suitable care and support.